My dear members of our Oriental Family:

We celebrated Republic Day on the 26^th January 2011. Our MD Shri Vishweshbhai led us for the flag hoisting ceremony.

If we recall, our fore fathers created Republic of India on 26^th January 1948 after we got independence on 15^th August 1947. What did that mean? It meant that the country was from that moment onwards was ruled by the people and for the people.  It was implied off course that country’s interests were to be safe guarded.

We at Oriental are also trying to work on the similar lines even though we are a professional business enterprise as against our country.  We are trying to pass on the authority at various levels down to the junior officers’ levels to make all of us feel that they belong to the company and the company belongs to them.

Let us take a decision, each one of us individually to understand the philosophy of this concept and get involved in the affairs of the company to that an extent that it is own company.  We must feel pained at realizing some loss to the company’s interests and feel joyous about achievements of the company or any member of the family.

This attitude will without doubt take our company to new heights of glory in the same way as our country has done as we are all feeling proud to be Indians. Let us feel proud to be part of Oriental.

Jai Hind. Long live Oriental. 

Advertisement campaign on inoperative PF Accounts.

In the 190^th  C.B.T , EPF meeting held on  10.09.2010 an agenda item No.   14 was placed regarding cleaning of data on inoperative accounts.  While approving the agenda, it was also decided that  adequate publicity should  be given for awareness creation.

And in order to give wide publicity for awareness creation on inoperative accounts, necessary Steps are being taken to publicize the same through print and electronic media besides utilizing other modes of publicize the same through print and electronic media besides utilizing the modes of publicity. It has been  planned to carry out the advertisement campaign through  electronic media in two phases viz, fist from 16^th January 2011 (15 days) and the second  from 24^th February 2011( 15 days).  In the first phase, the campaign will be launched through A. I. R. And Doordarshan, and in the second phase the campaign will also be launched in private T. V /Ratio channels through Directorate of Advertisement & Visual Publicity (DAVP) in addition to A. I. R. And Doordarshan. The details of the channels along with time

Central  P.F. Commissioner has desired that information about the campaign should be disseminated amongst employers , employees and other stakeholders so that the campaign gets maximum attention. An officer may also be nominated to oversee the campaign and confirm whether advertisements are being released as per media plan.

Further, some of  the members may approach P. F offices for clarification or with some queries, therefore, the official at PRO/ facilitation center  may be kept well informed for redressing the query.

OMPL Cricket Matches (09.01.2011)

Cricket matches are played between the different teams of Oriental group (1) Oriental Manufacturers P. Ltd. (2) Innovative Knowledge Solution Pvt. Ltd. (3) Chimanbhai Patel Institute of Management (4) Sardar Vallbhbhai Sahkari Bank Ltd. End of the day OMPL won the “Oriental Cup “ .

Win & Loss it’s a part of game, out of this we can learn lesion for our professional life,5 Managements lessons we can learn from Sachin Tendulkar’s career 

1. Equanimity

I think equanimity, the ability to keep your cool during stressful events, is perhaps the most important management quality to learn from Sachin Tendulkar.  In short, he carries the expectations of a billion people on his shoulders every time he goes out to bat and still scores thousands of runs.  The fact that he has scored 14,240 runs with an average of 56.96 in Tests and 17,598 runs with an average of 45.12 in ODIs serves as a testament for the steadiness of his mind under stress.  Hence, a management student should not crumble under pressure but instead build the characteristic of equanimity.

  2. Inspiration

Sachin Tendulkar has an undying inspiration to play for India which keeps him performing at his optimal for 21 years. Along with self-inspiration, Thus, a good manager has to be inspired from within to work efficiently but more importantly he should have the quality of inspiring his co-workers.

3. Follow Through

One thing we know about Sachin Tendulkar is that ever shot he plays is carried to a natural completion or in other words he follows through every single time. He gives his 100% in every shot he plays and he carries the shot to full completion. In similar way, a manager or management student should learn that if they commit to something then they should follow through it successfully

4. Innovation/Creativeness

We all face hard problems in our work but very few of us can think outside the box and come up with creative solutions to them. Perhaps this is why creativeness is the most sought after quality in the industry.  The 21 years of playing has taken some toll on the body of Sachin Tendulkar but he has come up with some of the most creative shots in Cricket to overcome his aging tolls.

5. Accept the Change

Sachin made his debut against Pakistan in 1989 and since then the game of Cricket has changed a lot. The game has seen emergence of T20 Cricket, Free Hits, Umpire Decision Review System (UDRS) and what not. I have seen the game evolve from the comfort of my couch but Sachin has been a part of that evolution. The reason why he survived the change is because didn’t resist it instead he accepted the change and made the most out of it. A management student and/or a good manager should learn to accept the change in the market conditions and make the most out of it.


 
Celebration of  Republic Day


Welding Competition
 
The welding competition was organized in three different process of welding (1) SMAW (2) GTAW (3) SMAW + GTAW ) The evaluation method of this competition on  Written, Oral and Practical Examinations. Total 21 welders have participated in this competition 

 

AFTER SALES SERVICE

After sales service has become one of the most important activities for the organization particularly for growing organizations like us striving for establishing brand in the market.

Customers have become demanding for the performance of the items they have procured and evaluate the organization on the basis of after sales service provided to them in terms of promptness & quality. A positive feedback from the customers helps organizations developing a family of loyal customers and spread the message word by mouth amongst the industry helping to develop new customers.  It is always better to retain existing customers and that is possible by effective after sales service.

To provide effective after sales service will require organization. The organization should work out procedure for after sales service. The procedure has to be tailor made for each company which can be developed based on data collected from the feedback received from customers and other sources like reports from the service personnel, telephonic conversation with customers, enquiry and tender requirements, etc. an analysis of the data collected for the year to gather with sales forecast for the next year should be taken as a base for setting up organization for the after sales service.   

Procedure for the after sales service may be as under:

1. Acknowledge customer feedback in writing and give tentative time schedule for follow up action if required.
2. Study the issue where follow up action is required and decide on the course of action.
3. Give priority where the customer is suffering loss of production
4. Intimate customer financial implications if any
5. Depute competent technician for the task as soon as possible with intimation to the customer about contact details of the technician.
6. Collect service report from the customer with his valuable remarks.
7. On return of the technician carry out root cause analysis and decide about corrective actions.
8. Intimate customers about the actions taken wherever applicable.
9. Intimate concerned departments about the findings of the analysis and suggested actions.

After sales service can be made more effective by following steps taken:

1. Thorough checking of drawings to meet with order specifications
2. Thorough Q.C. check for all bought out components and manufactured components
3. Complete check before dispatch ensuring meeting all requirements as per order specifications.
4. Providing proper instructions for installation and maintenance to the customer
5. Provide training to the customer’s operator for operation and maintenance
6. Maintain proper records of dimensions and specifications for future reference 

It would be very good to develop effective format for the service reports and request for feedback from the customers and strive hard to get the same from the customers with persuasion.

Organizations will have to incur costs to provide after sales service and at times more than planned expenses due to demanding customers and agreed commercial terms. In order to reduce the cost and maintain effective service, it is required for the technicians to be trained for collecting service charges dues politely but firmly since most customers tend to ignore payments towards services. 
 

To conclude this news letter with the words of Mr. Gaurang shah 

Pal Bhar Maa Paarka Karto Aa Maanvi Kaun Che?
Paisa Na Pagathiye Chadhto Aa Maanvi Kaun Che?

Laagni To Ratti Bhar Nathi, Prem Ni To Bas Vaato Che
Snehi Na Sagpann Maa Sadto Aa Maanvi Kaun Che?

Lobh Ni Leel Chare Che, Karela Waayda Thi Fare Che
Farti Duniyaa Maa Farto Aa Maanvi Kaun Che ?

Koi Na Sapnaoen Upar Divar Raat Patthar Phenke Che
Mann Na Makaan Ne Nadto Aa Maanvi Kaun Che ?

Baakas Ni Sadi Thi A Saankdo Jeno Dhrastikaun Che
Irsha Ni Agni Maa Badto Aa Maanvi Kaun Che ?

Ishwar Thi Ajaan Che Ane Maanvta Ni Kyan Jaan Che ?
Dharm-Jaati Ni Ladai Ladto Aa Maanvi Kaun Che ?

Lohi Na Laal Rang Maa To Masti Thi Bhinjaay Che,
Pachi Laasho Na Otle Radto Aa Maanvi Kaun Che?

Duniya Ni Chamak Damak Maa Avo Te Khovay Che
Paschyataap Ni Pado Ma Madto Aa Maanvi Kaun Che